Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

ahamel's avatar
ahamel
Explorer | Level 3
10 months ago

Dropbox macOS desktop never stops "connecting components" after upgrading to FP

24 hours ago, I updated my Dropbox to new "file provider" on macos. For the last 24 hours, everything is stuck on "connecting components". After a while, files appears in Dropbox folder with a grey...
desktop
Error Messages
Mac
Setting up the apps
sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi ahamel, I’m sorry you’re having this issue. 

 

Can you send me a few screenshots of what you see in your local Dropbox folder, when accessing your files, as well as one more screenshot of the syncing status you see when clicking on the Dropbox icon in your menu bar?

 

Let me know when you’re ready.

ahamel's avatar
ahamel
Explorer | Level 3
10 months ago

Too late Nancy.

Il quit Dropbox app. from top menu. Then I completely uninstalled dropbox.app, and deleted dropbox folders (the one on the side bar and the one in library).

After a restart, I reinstalled dropbox desktop app, , reconnect to my dropbox account and followed instructions to get my files from the cloud.

Everything works fine as previously before updating.

Let's say I will not try another time updating to dropbox file provider.

Regards.

 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!