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colonialchurch's avatar
colonialchurch
Explorer | Level 3
4 years ago

Dropbox Not Connecting With Files on iPadOS

I recently switched to an iPad for work but when using Dropbox accessed through the iPadOS Files app, I frequently (multiple times a day now) have to sit and wait for up to 15 minutes or so before Dr...
iOS
Mobile
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hmm, I see, thanks for trying!

 

The thing is that accessing Dropbox through the files app is more Apple, than it is Dropbox.

 

But do you perhaps have a lot of files in your Dropbox or very large files? Maybe that's why the files app takes a long time to load them all.

 

Maybe clearing the cache of the files app might help.

colonialchurch's avatar
colonialchurch
Explorer | Level 3
4 years ago

I do have a lot of files in dropbox, but sometimes like today, it works immediately and has no issue. Other times (like normally anymore) it takes a while for them to appear. But there is no progress bar or anything like that to let me know it’s actually doing something so as far as I can tell it’s just stuck.

 

I understand the “it’s more of an Apple thing” but unfortunately they say the same thing from their end.

 

I’m not sure deleting the cache is possible for the Files app. Is there a way I don’t know of?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey colonialchurch, sorry to jump in, but could you try another wifi network or cellular data if possible and let us know if you notice any difference? 

     

    Also, have the folders that load right away been opened before or not? If they've been already accessed at some point, they must have been cached somehow and that's why they load faster. 

     

    Let us know of any updates!

    • colonialchurch's avatar
      colonialchurch
      Explorer | Level 3
      4 years ago

      No worries! Glad for extra thoughts!

       

      It has done the same on my home network as well. Not sure I’ve tried it anywhere else or through the cell network that I can think of off the top of my head. 

       

      The folders that I can see immediately seem like they have to be cached or something. It picks up from wherever I was last and not starting over at the very base level of the account. So wherever I was before, that’s what it appears like but going anywhere from there doesn’t happen whether going into a folder deeper or going back to the parent folders.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the additional information colonialchurch - much appreciated!
         

        May we reach out via email to have a further look internally at this point? 

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