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colonialchurch's avatar
colonialchurch
Explorer | Level 3
4 years ago

Dropbox Not Connecting With Files on iPadOS

I recently switched to an iPad for work but when using Dropbox accessed through the iPadOS Files app, I frequently (multiple times a day now) have to sit and wait for up to 15 minutes or so before Dr...
iOS
Mobile
Setting up the apps
colonialchurch's avatar
colonialchurch
Explorer | Level 3
4 years ago

No worries! Glad for extra thoughts!

 

It has done the same on my home network as well. Not sure I’ve tried it anywhere else or through the cell network that I can think of off the top of my head. 

 

The folders that I can see immediately seem like they have to be cached or something. It picks up from wherever I was last and not starting over at the very base level of the account. So wherever I was before, that’s what it appears like but going anywhere from there doesn’t happen whether going into a folder deeper or going back to the parent folders.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the additional information colonialchurch - much appreciated!
 

May we reach out via email to have a further look internally at this point? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the cooperation colonialchurch

     

    I just sent you an email to the email address that's associated with your profile here, on our Community.

     

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.

  • colonialchurch's avatar
    colonialchurch
    Explorer | Level 3
    4 years ago

    Done!

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