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colonialchurch's avatar
colonialchurch
Explorer | Level 3
4 years ago

Dropbox Not Connecting With Files on iPadOS

I recently switched to an iPad for work but when using Dropbox accessed through the iPadOS Files app, I frequently (multiple times a day now) have to sit and wait for up to 15 minutes or so before Dr...
iOS
Mobile
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi 3x3x3, does your Dropbox mobile app have a passcode enabled on it for security purposes?

3x3x3's avatar
3x3x3
Explorer | Level 3
4 years ago
It does not. I’ve also tried making specific files available offline, but the problem persists.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey 3x3x3, sorry to jump in, but could you try toggling off Dropbox from your iPad's locations in the Files app and then back on?

     

    Let us know if you see any improvements afterwards. 

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