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Dropbox notifications popup window is partially off screen; cannot access preferences
Dropbox popup window is partially off screen; cannot quit Dropbox. In Windows 10, in the task bar, I click on Dropbox icon in the task bar notification area and the Dropbox window pops up with the u...
Hello everyone!
This Dropbox app scaling issue has been brought to my attention. The issue can be resolved by making DPI scaling adjustments directly to the Dropbox application without making the change to your complete system.
Please follow the steps below to make these changes.- Open Windows File Explorer, then copy and paste this file path in the search bar:
C:\Program Files (x86)\Dropbox\Client - Right-click on the Dropbox application in this folder
- Select Properties and then click the Compatability tab.
- Select Change high DPI settings
- Check the box labeled Override High DPI scaling behavior
- Then, click the drop down menu and be sure that System (Enhanced) is selected.
- Click Apply to save the changes.
- Restart your machine and open Dropbox from the system tray.
Sorry for any inconveniences this may have caused. Please let us know if there are any further issues after making these adjustments.
- Open Windows File Explorer, then copy and paste this file path in the search bar:
Jackson
Dropbox Community Moderator
Dropbox Community ModeratorHi awfulapp, thank you for the screenshot.
Have you tried to reinstall the app?
If you have already, please try the advanced reinstall.
Make sure to use the last stable version when you do.
Let me know if that helps.
I have the same issue and no idea how to fix it. The dropbox desktop app window is partially offscreen. It's a problem on two different laptops, both have windows 10. The issue is that I cannot see the preferences and I cannot sync new folders or files. I have tried changing the resolution of the screens, adding external monitors, removing them, changing the resolution on those monitors. Nothing works. What is the solution, please?
I have the same exact problem, the dropbox pop up opens so that the top of the app is cut off the top of the screen and is not accessible. This is a clean install on a brand new laptop. I can't access any of my preferences and set up which of my folders I want to sync. This is a huge problem as our company has an insane amount of folders and data stored and the default setting is just sync the entirety to my laptop. What a terrible bug. It's for reasons like this I'm recommending my company to move away from Dropbox.
- I have a new XPS13 Plus 9320 default settings out of the box. It's set to scale 300%. If I adjust to 100% the laptop becomes unusually, but the dropbox pop up displays properly. So, it seems like Dropbox does not adjust properly to scaling display on high resolution screens.
- Becomes unusable*
- Jay
Thanks for the info, we appreciate the feedback on this matter on how to improve the Dropbox desktop application.
