Dropbox notifications popup window is partially off screen; cannot access preferences

1920x1080

Hey DaveK1955 & adgorn, could you confirm the desktop app's version installed on your computers at the moment and the OS version of your devices?

I am running the latest version of Windows 11, and below is a screen cap of the version of Dropbox I am running. 

Hi DaveK1955, thanks for the screenshot! 

Could I send you an email, in order for us to have a closer look into this? 

I came looking for a fix to this issue, but obviously since there are 7 pages about it with no fix I guess I, like everyone else that posted, am just out of luck. If the desktop app opened a standard desktop window then the usual MS Windows move the window methods would work, but since the app is opening some kind of custom popup there is no way to move it. It appears to me that Dropbox needs to modify the app so that it either pops up a standard window or so the custom pops up in the middle of the screen or can be clicked on with the mouse cursor and dragged to where the user wants it.

In the meantime the work around that works for me is to change the "scale and layout" settings in the Windows Display control panel (I typically have it set at 150%, but temporarily changing it to 125% makes the entire window visible).

This is happening on a Windows 10 Pro-64 OS PC with a Radeon Video card (on another PC running Windows 10 Home 64 with a Nvidia Video card and set to the same 150% scaling the Dropbox popup window is completely viewable).

Sure can. Will look for it. 

Hi DaveK1955, thank you for reaching back to us, I hope you enjoyed your weekend!

I just sent you an email, I'll see you there!

Wow ... same problem here ... this is pretty bad.

Screen resolution is 1366x768 (older laptop). It's the 720 that is causing heartburn, since the Dropbox window pops up off the top. Not usable.

This is really not tenable for a system-level application that folks *depend* on ...

Hi ClintGoss, I hope you're doing well! 

Since you have the same issue as the rest of the users in this thread, have you tried any of the troubleshooting steps mentioned? 

Just asking, in order for us to be on the same page here. Also, could you clarify the version of the Dropbox app that you're using on your end? 

Keep me posted! 

Yes, and none of them have worked so far. The placement of the window seems to be arbitrary. Since the issue doesn't seem to be occurring on my desktop and from the thread most have indicated that it's on the laptops they are having issues, this seems to be related to how the laptop presents the screen. With many of the newer laptops delivering a higher resolution screen in a small frame (my screen is 14inch), scaling is set by default on many of the laptops so that icons in Windows, etc. will be large enough to see and use. Since Dropbox has not generally had this issue before now, the likely conclusion in that the latest version of Dropbox client doesn't know how to take scaling into account before it places itself on the screen. Since desktops (like my home machine) run at 100% scaling, the display show properly here. I would suggest testing this on the newer laptops with 14 inch screen and perhaps the NVIDIA pro chipset in them. It's likely these will set their scaling at 150% and up by default to ensure readability by the user. Windows 11 automatically adjusts each window based on that setting (expect in expanded desktop mode) where windows can be moved into the next plane and then resized to that resolution and scaling.