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Jharn's avatar
Jharn
Helpful | Level 5
4 years ago
Solved

Dropbox preventing GPU to switch display mode

Hello   I have a gaming laptop with a discrete RTX 3070 GPU. Nvidia control center manages the switching of the display to the integrated or the discrete GPU, depending on the needs. It should sw...
desktop
Error Messages
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    We have implemented a hardware acceleration toggle, and we would love if anyone experiencing this could test it out to make sure it solves the problem.

     

    Affected users on Mac can option + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Affected users on Windows can ctrl + click on the tray icon and disable hardware acceleration from the drop down menu.

     

    Let us know if this works!

     

    Regards,

    Ben

Jharn's avatar
Jharn
Helpful | Level 5
4 years ago

Hello!


I installed the version that you mentioned, but sadly it has the exact same effect.


On a side note:

The 'early releases switch' was already turned off in my settings and I installed the Dropbox application from the main Dropbox.com site (which installed that 160.3.4611 version. I didn't specifically go for any beta version (maybe this just became the next stable build yesterday or something?).

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Jharn, just to clarify, which version do you have installed on the device at the moment?

 

Also, feel free to have a look into this Help Center article, in regards to high CPU usage, and make sure you've excluded all possible factors. 

  • Jharn's avatar
    Jharn
    Helpful | Level 5
    4 years ago

    Hi

     

    I tried with both the versions 159.4.5870 (as Walter suggested) and 160.3.4611 (which is installed by clicking 'download app' on the dropbox homepage).

    The problem persists in both versions.

     

    I also checked the Help Center page you suggested, but this doesn't really fix anything related to the problem I'm having.

    My problem has something to do with Dropbox using the GPU to render some things and not allowing to switch the GPU while running the app.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Jharn, happy Monday and sorry for the late reply.

       

      If you're still having issues with this, would it be OK if we reached out via email to investigate further? 

      • Jharn's avatar
        Jharn
        Helpful | Level 5
        4 years ago

        Hello

         

        Yes, certainly! Thank you.

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