Dropbox preventing GPU to switch display mode

Hi Jharn, I hope you’re doing well!

I’ve just logged a ticket for you, so that we can check this further. 

Cheers.

I have the same issue.

I get the error "Application blocking display mode change", with the app being dropbox.exe

Can you share a fix ?

Hey AB2021, sorry to hear about this.

Can you please send us a screenshot of the exact error you're getting and also clarify the exact version and the status of the Dropbox desktop app as shown in your taskbar? 

This will help us assist further. 

I ultimately just turned off the integrated graphics all together and decided to just run everything on the discrete Nvidia GPU all the time to prevent it having to switch. Not ideal for battery life, but at least I don't have the problem anymore 🙂

Hi! The same is happening to me with Dropbox and Google Drive.

The instant fix, as you say, is just to use the NVIDIA GPU, but it's no ideal at all!

Hope Dropbox works on a solution for this problem.

Here you go:

Error message :

Version:

As you can see with the other comments, this is not a unique issue to me, its the exact same error as the OP.

Can you please check my dropbox is locking the GPU and preventing it changing ?

Thank you

Hi AB2021, and thanks for the screenshots!

It looks like you’re currently running the beta app version of the Dropbox app (162.3.5368), which may cause various issues. Can you please switch to the stable one, and let me know if you see any difference? 

allanriveroll, can you also check whether your desktop app is running the beta app version and switch to the stable one, if necessary?

Why does your dropbox.com website share beta versions ?  

I downloaded the client direct from dropbox.com and you're telling me its the beta one?

Regardless, both versions have already been tested as mentioned here:

https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-preventing-GPU-to-switch-display-mode/m-p/628797/highlight/true#M45360

and the issue remains

Hey AB2021, you probably have the "early releases" option enabled in your account settings. 

This would download the beta version of the app to your computer. You can turn this setting off from this page. 

Once that's off, can you please install the latest version of the app?

There's a new stable version out, which might do the trick.

Add me to the list with the same problem.

Early releases is not turned on, and Dropbox was just downloaded from the site.  161.4.4923.

Hi kokuryuha! Thanks for reporting this, too. 

I’ve just opened a ticket for you and sent it over to the email address that’s tied to your forum profile here. 

When possible, please reply back to me and we’ll take a closer look.

I'm having the same problem.  Dropbox v162.4.5419 (settings are to opt out of using beta releases).

Hi Paul Hx, I hope you’re doing well. 

Can I open a ticket for you, so that we can look into your Dropbox account?

Hey, I'm the OP. I didn't really get around to getting an actual fix, but I just decided to turn of the iGPU entirely (if you have a MUX switch), so my laptop just runs entirely on the discrete GPU all the time. It's worse for battery life, but I'm no longer hindered by this and can let Dropbox run in the background without problems 🙂

Hey guys! Having the same issue as well. "Early release" is turned off, running v163.4.5456.

My solution is to quit the dropbox instead of switching everything to discrete GPU.

Is there any solution for this?

Hi Trisk, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

anonymous, have you tried reinstalling the app?

Jay  - ok.

Hey Trisk! You should have now received a new email from us. 

Please reply to it, and we’ll take a closer look. 

Thanks.

I'm having this issue as well on a new laptop with a discrete GPU.

• Dropbox version: 163.4.5456 (experimental versions disabled)
• Operating system: Windows 11 (Version 10.0.22621 Build 22621)
• CPU: i9-12900H
• GPU: Nvidia RTX 3070ti
• Nvidia driver version: 527.56

Please feel free to reach out to me via email and let me know what I can do to help.

Edit: I ignored the "failed to change display mode" message and loaded into my game, and I found that the game used the Nvidia GPU instead of the iGPU. It seems that the error is a non-issue.

Hey nnifinn, happy Monday!

I just sent you an email, so make sure to get back to me when you have a chance.

Same problem, both GoogleDriveFS.exe and Dropbox.exe are preventing display mode change,

Windows 11

RTX3060 running 528.02

Dropbox v165.4.4286

Hi Ash_mz21, welcome to our Community! 

Have you tried all the troubleshooting steps mentioned throughout this thread? I'm asking, because I would like to know what you've already tried on your end, before we proceed. 

Keep me posted, and we'll take it from there!

Same here.

I have to close Dropbox before launching the game to switch the video adapter correctly, which is not very convenient.