Forum Discussion

iksa's avatar
iksa
Explorer | Level 4
5 years ago

Dropbox prevents Windows from going to sleep?

I'm running Dropbox on my Windows 10 Home Edition. The computer is Acer Predator PH315-51. The problem is that Dropbox prevents my system from going to sleep (also hibernate) properly. As soon as I h...
desktop
Setting up the apps
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
If the Dropbox desktop application is syncing files, even when it is placed into sleep/hibernation, the process would be paused and the app would act like all others, essentially shutting down for the duration.

If you find out any more information after the inspection, please let me know.
iksa's avatar
iksa
Explorer | Level 4
5 years ago

Today the laptop came back from inspection. They did not find anything wrong with the hardware, the only thing they did was to update BIOS. As soon as I tested putting it to sleep mode, the problem reproduced again.

 

Do you happen to have any ideas on how to debug this or get information on what exactly causes it. In the event viewer logs I don't see anything that looks interesting to me, I'm not very experienced in reading them though.

    • iksa's avatar
      iksa
      Explorer | Level 4
      5 years ago

      Sorry for the extended delay in my reply, I've been super busy. I now tried this advanced reinstall and it had no effect on the issue.

       

      Even though DropBox being installed or not seems to have somewhat big impact on the probability of the problem occurring, I don't think it is necessarily the whole explanation. Do you happen to have any ideas on how I could get information on what exactly is going on when this happens, or what exactly is the weird state the laptop goes to? I believe that would help in understanding the problem and finding the actual cause.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        To look into this matter further, would it be possible to contact you at the email associated with your forum profile?

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