Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Brandon W.1's avatar
Brandon W.1
Explorer | Level 3
7 months ago
Solved

Dropbox re-install logs back in to old account without prompt

My Dropbox 224.4.4811 isn't syncing to my macOS 15.4.1. The "Dropbox" folder is empty. It's empty here /Users/brandon/Library/CloudStorage/Dropbox. Yet the menu's say it's "up to date!" Ye olde solu...
desktop
Install
Uninstall
  • Rich's avatar
    Rich
    7 months ago
    Brandon W.1 wrote:

    something went ape on my account. can you look at logs?

    The Events page is your log. It will show you all the recent activity on your account, if any.

    Brandon W.1 wrote:

    ... on 5/9/25 is when it mirrors Dropbox and put everything into its #RECYCLE directory.

    Look on your Events page and see what happened on 5/9.

Brandon W.1's avatar
Brandon W.1
Explorer | Level 3
7 months ago

wow. I just logged in and see that all my files have been deleted. I didn't delete them. Not sure how this could have happened. Is there a way to restore them? It says in the Deleted Files that there are none to restore? what the what?

It says there are "0 bytes of 22.25 GB"

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Are you certain that you've logged into the correct Dropbox account that had the files?

Do you see any history on that account on the events page?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions