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Jon C.10
3 years agoCollaborator | Level 8
Dropbox removing external disk support for Mac users
In case anyone's unaware... if you're a Mac user storing your Dropbox on an external drive, you'll shortly lose that ability.
https://help.dropbox.com/installs/macos-support-for-expected-changes
Just confirmed this with DB support (see below). Gutted - been with Dropbox for years and our entire video team flow is based around it 😕
>Hi there, I read today that you are scrapping the ability to store the Dropbox folder on external disks, on OSX. I'd like to ask more about this please.
> Hello Jon, and thank you for contacting Dropbox Support. My name is Joseph, and I will be more than happy to look into your request, right away.
That is correct Jon, as part of the Dropbox for macOS update, the Dropbox folder must be located in ~/Library/CloudStorage.
>This is a showstopper for us, and will mean we have to move to another service. We have a large distributed team using DB for video work, no way it'll fit within internal drives.
Is there a workaround?
> I totally understand and I apologize for the inconvenience. Unfortunately, there is no workaround on this as changing the location of your Dropbox folder is no longer supported by macOS.
>This change doesn't seem to have hit us yet - we're running a variety of machines inc Ventura
What will trigger its enforcement? Can we stay on an earlier OS or Dropbox version?
>The updates happening automatically every time the Dropbox app is restarting, for example if your device never restarts it should maintain the older version but we can't guarantee full functionality on older versions of the application.
>So what will happen - if we have a Dropbox folder on an 8TB drive and a tiny internal drive - will it try to clone stuff across and eat up the space? What's the mechanism?
>That's right, it will try to move the content on your internal drive until it has no space and gives you an error.
>Is Smartsync still supported? I.e. will it move stuff to being online only if it won't fit?
>It is, however it is now known as online-only.
- Hi Everybody,We’re excited to share that external drive support for Dropbox for macOS on File Provider is now available for testing as a beta feature. This is available to some users today and will be available to additional users on a rolling basis. In order to be eligible to test this feature, please follow the instructions in this Help Center article.Keep in mind that participation in beta programs is subject to the certain terms and conditions. There are certain additional participation requirements:
- This beta is only available to US-based users
- You must be on macOS 15 beta
- You must have an external drive that is APFS formatted and encrypted
Please let me know if you have any further questions!
697 Replies
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- TheMainOne3 years agoCollaborator | Level 9
jmeredi2 yes I think for especially heavy uploaded in downloaders, it is a dealbreaker.
I did get an email from sync.com stating that they are turning up the speed. I'm just reporting what they said. Frankly they did not reference what the speed will be now. So they may have turned it up but only ever so slightly.
In my opinion it is too slow for huge amounts of data. Especially if it has to be done every day or at least very often.
I can live with this just fine. And the price for a business pro deal with them with unlimited storage is still so spectacular for me I'm shaking my head over it. It is extremely effective. But again, I don't have to upload or download terabytes all the time.
- psalcal3 years agoCollaborator | Level 10I certainly feel sorry for everyone who has to make everything about politics. Do what you want. Nobody cares. Stop snowflaking.
- TheMainOne3 years agoCollaborator | Level 9
psalcal Now it seems to be you making everything about politics and being a snowflake. Take your own goddamn medicine and stop referencing this. This is what you said, stop making everything about politics. OK, stop making everything about politics.
For me, I make one single thing about politics and you have a hissy fit. Karen much?
And the only reason I make it is because they did it. I won't tolerate it. I won't do business with companies like that. I was looking for an excuse to get out and then here comes this nonsense about having to put everything on the primary drive.
I have two reasons why I stopped being a paying customer. I have said it clearly. Now stop bringing attention to it unless you want me to thank you for helping let everyone know what a woke piece of garbage this company really is.
Actually, please just keep responding. I love that you are keeping this topic alive for me. I will keep responding every time you do. Let's make sure everybody knows the nonsense that this company engages in.
Thank you for keeping this alive.
- psalcal3 years agoCollaborator | Level 10Even now, nobody cares.
- TheMainOne3 years agoCollaborator | Level 9
You do. You seem to care. And that's all that matters to me.
I am so grateful to find somebody willing to help keep the "woke" nonsense alive.
Dropbox has a hiring manager who publicly stated that she would pass over white people to hire black people regardless of qualifications. Not that it matters, but this woman is white.
Being that I am from a mixed family, this does not sit well with us at all. Nor with a great many others that also have issues with this. And yes I know it's true because dropbox support told me so. Unfortunately, they refused to answer me in any other way.So thank you very much for the kind person that continues to keep this alive. I absolutely adore making sure that everyone knows of this issue.
In addition to this nonsense - we find that drop your box can't even figure out how to get this off the main drive. This can clearly be done as other companies are doing it. So it shows me that they don't really care.
Thank you psalcal for your diligence in helping me keep this alive. I think it's only appropriate that the world understand what's really happened here. I believe my story is appropriate and should be part of this history. And I love the opportunity to keep talking about it.
Even if psalcal and I are the only ones interested, that's good enough as somebody will stumble across this and realize what's really happening here.
Thank you again for your diligence. I really appreciate it.
- tobyhoffman3 years agoNew member | Level 2
We use the dropbox company wide in a similar manner - works flawlessly.
A shame to see Dropbox not offering a solution here.
- iagdotme3 years agoHelpful | Level 5
spencerkm1 did you find out whether it's been resolved or not? I've not yet upgraded from OS 12.6 because of this.
- TheMainOne3 years agoCollaborator | Level 9
If by resolved you mean that they have decided to do what's right and fix this, then no it's not. It looks like they have decided to stick their thumb in all of their customers eyes.
If by resolved you mean has the question been resolved, then technically yes. They marked it resolved. But it is far from it and numerous customers have complained that they are arbitrarily and unilaterally marking things solved that are in no way solved.
Welcome to drop your box. They have clearly dropped their box and can't find it anything without it. I think we need to get them a clap on. That way once they've fallen and can't get up they can at least clap on the light so they can find their way out of there.
- fjazzfjazz3 years agoCollaborator | Level 9
Yeah, we run a weekly public radio show to over 500 stations and we have more than 4TB of audio that needs to be readily accessed by our reporters and engineers, at a moment's notice. And this is a small (under 50 people) operation compared to other media companies that require way more space in other to professionally work with media, especially since 2020. Since people in the team wont be able to have internal drives with 4TB+ of data storage, it means that if we can't use external drives, this WILL BE the END of Dropbox for a lot of these professional media companies.
If you unplug your external drive, or it glitches otherwise (which can easily be resolved by 1. not having your Dropbox start automatically upon log in 2. not more your computer after the drive and dropbox are turned on) it will simply re-index all files. It takes a few hours for 4TB to re index, it is no big deal and does not cause mass deletion of files. In the unlike event it does, any admin can, with 4 clicks and a filtered search can restore these files in 10 minutes.
And yes, I am also trying to reach out to apple, but as you know, there is not much hope they aren't doing this intentionally, and very little hope they will change their ways. In the other hand, Dropbox might be able to address this issue creatively.
dbox_ , please let us know what's your contingency plan, or we will need to look for another solution.
Thanks
- UKD3 years agoExperienced | Level 12
yeah I don't think dbox_ gives a flying f*** about you or companies like you. I've been bleating at them for nearly 18 months about how incompetent they are and what's our options and their answer is always the same "Kindly note, if you have a large amount of files on your account you can opt to use Selective Sync so they don't take up space on your hard drive, and only utilize space on Dropbox".
Apple are looking out for themselves and what people to upgrade to the most expensive internal hard drives on the planet. Externals will no longer work with Dropbox so we are now all stuck with either looking elsewhere and with someone who does work with external drives (anyone know who?) or stump up huge amounts of cash to Apple. Looks like someone isn't working in their own self interest are they???🤔
The problem is who is any good. Sharepoint to me is a big no no. Box is ok but very slow. Google Drive is very expensive and also very irritating with the constant reverting to master account and having them approve access all the time.
Anyone got any recommendations?
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