Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Wisdom Moon's avatar
Wisdom Moon
Explorer | Level 4
3 years ago
Solved

Dropbox search not working on Android and iPad OS apps

Hi everyone!

I wonder if you can help me - in the past week, I no longer get search results from using the Dropbox app on both my android phone (app version 302.2.2) and iPad OS (app version also 302.2.2). Is anyone else having a problem? Because it affects both apps on two different platforms, I thought it might be a problem with the Dropbox servers. As you might imagine, it's quite limiting.

I've also just checked on the web version, and search doesn't work there either.

 

Thanks in advance for any help you might be able to offer.

Dropbox Basic
File access
Mobile
Tablet
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Wisdom Moon, thanks for bringing this to our attention.

     

    I've just tested this on my devices and everything seems to work okay on my end.

     

    Have you tried to clear the app's cache from the settings, to see if that helps?

     

    Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are getting a "no results" message?

     

    Or is the page (both on the mobile app and online) just blank?

     

    Keep me posted and we'll go from there.

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Wisdom Moon, thanks for bringing this to our attention.

     

    I've just tested this on my devices and everything seems to work okay on my end.

     

    Have you tried to clear the app's cache from the settings, to see if that helps?

     

    Also, can you describe the behavior a bit more? Meaning, are you searching for file names and are getting a "no results" message?

     

    Or is the page (both on the mobile app and online) just blank?

     

    Keep me posted and we'll go from there.

  • Wisdom Moon's avatar
    Wisdom Moon
    Explorer | Level 4
    3 years ago

    Hi Hannah,

    Thanks for your prompt reply, I cleared the cache on both apps and it's working again now.

     

    Thanks for your help, I'm happy that it's working again. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy to hear that, Wisdom Moon!

     

    If need anything else, make sure to let us know.

     

    Have a wonderful week ahead!

  • ivo rakcevic's avatar
    ivo rakcevic
    New member | Level 2
    3 years ago
    Dear all,

    I was searching for a solution trough this blog and only this topic seems the nearest solution what I’m searching. The difference is the search option in the iOS application while I want to save a file, I must go every time trough all the folders. It would be helpful to have a search function just to speed up sometimes the saving trough the app.
    Thanks in advance and my apologies if I could not find an exact topic.
    Ivo

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions