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Sam Toor's avatar
Sam Toor
Helpful | Level 6
2 years ago

Dropbox Showing Unplugged while my hard drive is still connected

Hi, my dropbox desktop app showing UNPLUGGED while its still connected. I'm using unlimited Auto backup plan but its not syncing anymore. I try to reinstall the dropbox app, connecting disconnect...
desktop
Dropbox Backup
Sam Toor's avatar
Sam Toor
Helpful | Level 6
2 years ago

Yes, there is not option to reboot the EXTERNAL DRIVE but I have only used it on my pc only. is there any issue on loging the account on multiple PCs? I didn't used it except on one device only

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If you were to connect the external drive to another computer, and attempt to back it up, it would be registered as a new backup entirely, and wouldn't just update the existing backup.

  • Sam Toor's avatar
    Sam Toor
    Helpful | Level 6
    2 years ago

    Ok but this is not the issue here. Can you help me solve the issue now? 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      As you're still experiencing this issue, I'd recommend contacting the support team directly for them to investigate any account or device-specific details further.

      • Sam Toor's avatar
        Sam Toor
        Helpful | Level 6
        2 years ago

        I can see that one of my family member tried to use it on his pc. So what can be done to restart the backup on my pc? I have removed the device mentioned from the desktop browser and also changed the password but the sync hasn't started yet. 

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