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Dropbox stopped working on Ubuntu 18.04 LTS; advanced re-install did not help
Hi, I have been using DB for years; these days, I use it to sync files across 3 computers; all of them with a different version of Ubuntu Linux. On two of these computers, DB works great. However, o...
Hi twometers,
If you can't open Dropbox's site then the application can't be able to link any account and the problem isn't in Dropbox application, definitely, neither Ubuntu (not as a system, but can be some settings). Can you access some other (non company, external) site? You have to solve the network problem initially (wherever it is).
Hope this gives some direction. :wink:
Здравко: Ok, I double-checked; I did as you suggested:
dropbox stop rm -rf ~/.dropbox dropbox start
but again it does not ask me to link to any account.
Output on the command line is a few lines of "dropbox: load fq extension..."
Also, just to clarify:
1. I can now log in to the dropbox website fine (using Firefox). It's slow but it works. I guess the dropbox servers were too busy or something.
2. I clicked by mistake on the "solved issue" button, but the main issue remains unsolved. (Too bad you can't undo this.)
Anyway, support got in touch, so fingers crossed. Thanks a lot to anyone who tried to help me. I will post a solution if I find one.
Best
- Did it resolve?
Nope... :-(
Support got in touch by e-mail, and recommended various things, but still no resolution in sight. For the record, things that I tried:
* advanced re-install, graphical user version:
https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall
* advanced re-install, command line user version (same page)
* same things, but from a new user account created from scratch
* same things, but with an old version of Dropbox, while protecting the folder to prevent auto-update, as recommended e.g. here:
* updating Ubuntu (now running 19.10)
* tried to install Dropbox instead on another computer, with Linux Ubuntu 16.04 installed, same problems.
Also I have been told to check whether:
* I use Boxifier (I don't)
* I run Drobpox from some corporate network (I don't)
I am now more or less convinced that there is some fundamental issue with current versions of Dropbox on Linux Ubuntu. But I'd be happy to be proven wrong!
Hi witsend,
That sounds really curious! Can you try something "from zero" (hope you don't have too much local files, if you have, keep/move them in advance)? Just some investigation. Stop any working application instance (if any). To be sure everything is from clear, execute following:
killall dropbox rm -rf ~./Dropbox ~/.dropbox ~/.dropbox-dist ps ax -o pid,comm | grep dropbox
Now everything should be almost like Dropbox application has never been installed. To be on same "line", post the command (together with the results, if any) in your next reply (same for the rest commands below). Next, download latest stable build and extract it on your home directory. Execute the following command:
~/.dropbox-dist/dropboxd
Open a new terminal window (or tab, as you like), wait a minute or two and try following:
dropbox status cat ~/.dropbox/dropbox.pid; echo ps ax -o pid,comm | grep dropbox
Execute the commands above sequentially and post exactly as they appear in terminal.
Hope this could give us some clue/trace.
