Forum Discussion

bwessel's avatar
bwessel
Helpful | Level 5
2 years ago

Dropbox stops syncing and icon disappears

I’m using an HP laptop as well as iPhone and iPad.  When in my laptop, periodically the Dropbox icon (free version of Dropbox) disappears from my task bar and then I notice that files that should be ...
desktop
sync
windows
bwessel's avatar
bwessel
Helpful | Level 5
2 years ago

Cannot see the Dropbox icon in my taskbar.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey bwessel! Downloading the latest version of the Dropbox app from the web is correct. 

 

However, if you’re not on a free Basic plan with more than 3 devices linked, what I’d like you to do this time is to uninstall the app completely first, and then reinstall on your device. 

 

Let me know if that makes any difference.

  • bwessel's avatar
    bwessel
    Helpful | Level 5
    2 years ago

    I am on the Basic free plan with 3 devices linked.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey bwessel, is one of the linked devices the one that has this issue?

     

    If it is, it's okay. As long as you don't have more than 3, which will mean that you won't be able to link it again, since there's a 3 device limit for free accounts.

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