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Forum Discussion

Cranthar's avatar
Cranthar
Explorer | Level 3
2 years ago

Dropbox task shows up when scrolling in Onedrive folder.

Hello! I´m having an issue where in Windows 11 when scrolling up/down in the Onedrive folder, Dropbox task appears in Task Manager showing "Com surrogate (32bit)" and disappears when I stop scrolli...
desktop
Storage space
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots, Cranthar.

 

I removed your links and added the corresponding images to your reply, to avoid unnecessary traffic in your account.

 

Can you let us know when you started noticing this issue? Was it after an update to your OS or perhaps a Dropbox update?

 

Also, can you please send us a screenshot of your local Dropbox folder, showing the sync icons on your files?

Cranthar's avatar
Cranthar
Explorer | Level 3
2 years ago

Hello, Hannah!

Thank You for adding the images!

 

This issue has been going on for about a year. I haven´t noticed any changes with either OS or Dropbox updates.

 

The files in the Dropbox folder don´t have any sync icons. I´m guessing it´s because I´m not running the app.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks, Cranthar.

     

    Would you mind launching the app, so we can get that screenshot of the sync icons?

    • Cranthar's avatar
      Cranthar
      Explorer | Level 3
      2 years ago

      Hello!

      There doesn´t appear to be any sync icons. After launching the Dropbox app, the icons stay the same, but everything works fine - syncing, creating links, etc.

      A screenshot as well: 

       
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Cranthar, can we log a ticket for you (to the email address you see here) and investigate internally?

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