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jacob m's avatar
jacob m
New member | Level 2
9 months ago

"Dropbox Unexpectedly Quit" error on two Windows 11 computers

The Windows 11 Dropbox app updated on Wednesday and now repeatedly crashes. Software version 219.45.4463. The problem is present on two W11 devices, both received the Dropbox update. Dropbox and Wind...
desktop
Error Messages
windows
Bulldog87's avatar
Bulldog87
Explorer | Level 4
9 months ago

This problem has been going on for a year or more now, no fix from Dropbox.  Every time I paste or drag files into any Dropbox app folder File Explorer freezes. When I crash and restart File Explorer the files have always been successfully pasted.  Dropbox says I am using 560MB of 13.5GB capacity on my free level, so this is not a capacity issue.  Windows 11 Pro v 10.0.26100, Dropbox v 221.3.5302  Dropbox needs to pay attention and fix this.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi Bulldog87, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

  • Bulldog87's avatar
    Bulldog87
    Explorer | Level 4
    9 months ago

    Done, thanks, seems to work for now.

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