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stephenbigcuddles's avatar
stephenbigcuddles
Explorer | Level 3
3 years ago
Solved

Dropbox update android

Dropbox will not allow files to be opened, says needs update. Cannot see how to update the app.
Android
Mobile
Tablet
  • Walter's avatar
    Walter
    3 years ago

    You should be able to find the relevant option in the app's settings

    Luckystar1952  

     

    On your Android device, follow these steps: 


    1. Tap the menu icon in the upper-left corner of the screen
    2. Select "Settings"
    3. Select “Clear Cache”

     

    Once this is done then please ensure you log out of the Dropbox application, then restart your device and log back in again.

Luckystar1952 's avatar
Luckystar1952
Helpful | Level 5
3 years ago

I have version 326.2.4 Dropbox app on my android phone. All of a sudden, every time I want to open something from the Dropbox app into Word, I get a message that I need to update the Dropbox app. I still have plenty of space in my free account, and don't want to upgrade. I do not see anywhere to UPDATE (not upgrade) the app. Can someone help?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there Luckystar1952 , thanks for flagging this with us.

     

    Could you please clear the app's cache and let us know if this persists?

     

    If it does, I'd appreciate a screenshot too. 

    • Luckystar1952 's avatar
      Luckystar1952
      Helpful | Level 5
      3 years ago
      Thanks. I did that and it worked. I have a Samsung Galaxy S23+. Seems like the issue affected all Samsung users.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        That's great to hear, Luckystar1952 ! 

         

        If you need anything else, make sure to let us know.

         

        Have an awesome day!

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