Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

stevebb's avatar
stevebb
Explorer | Level 3
3 years ago
Solved

Dropbox will no longer support MAC OS10.12 in June. How will this affect my other device?

I use Dropbox on a Dell laptop running Windows 10 and on a Mac running MAC OS10.12. Dropbox will no longer support MAC OS10.12 in June. How will this affect my ability to use Dropbox on my Dell lapto...
desktop
Mac
  • Walter's avatar
    Walter
    3 years ago

    Hey MWoodsMusic, thanks for joining the discussion here.

     

    I'm afraid that there's no other option apart from upgrading your computer's OS to a supported desktop environment. 
     

    in addition, you should be able to access your Dropbox account and files normally through a web browser.

     

    I wish I had a better answer than this, Mike. 

     

DC02's avatar
DC02
Explorer | Level 3
3 years ago

Hi, Megan, 

 

You wrote: "As of June 27th 2023, the Dropbox desktop app will no longer work on any Mac device running macOS 10.12 or older."

 

Just to clarify, does this mean that the Dropbox desktop app will work if one updates their OS from Mac 10.12 (Sierra) to Mac OS 10.13 (High Sierra)?

 

Thanks.

Pip5's avatar
Pip5
Helpful | Level 5
3 years ago

Yes, this is precisely the problem. In order for Dropbox to synchronize the folders on my desktop with my colleagues' desktops, I must upgrade to 10.13. But in that case I will lose functionality of many other apps and software that I use on a daily basis. I have decided to never upgrade beyond 10.12 for many reasons and I feel deeply betrayed by Dropbox which works seamlessly. I see no reason to discontinue its functionality. Even if Apple is no longer releasing security updates for 10.12, we should be allowed to continue to use our computers as they are currently configured and working.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy Monday DC02! 

     

    Absolutely. If you choose to update your OS, you can continue using our app on a higher macOS environment. 

     

    Let me know if you need anything else!

    • DC02's avatar
      DC02
      Explorer | Level 3
      3 years ago

      Hi, Megan,

       

      Thanks for confirming that the Dropbox desktop app will work on Mac OS 10.13 (High Sierra).  I assume that Mac OS 10.13 will then be the oldest version of Mac OS that will be supported by Dropbox as of June 2023?

       

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        DC02 wrote:

        I assume that Mac OS 10.13 will then be the oldest version of Mac OS that will be supported by Dropbox as of June 2023?

        Correct.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!