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stevebb's avatar
stevebb
Explorer | Level 3
3 years ago
Solved

Dropbox will no longer support MAC OS10.12 in June. How will this affect my other device?

I use Dropbox on a Dell laptop running Windows 10 and on a Mac running MAC OS10.12. Dropbox will no longer support MAC OS10.12 in June. How will this affect my ability to use Dropbox on my Dell lapto...
desktop
Mac
  • Walter's avatar
    Walter
    3 years ago

    Hey MWoodsMusic, thanks for joining the discussion here.

     

    I'm afraid that there's no other option apart from upgrading your computer's OS to a supported desktop environment. 
     

    in addition, you should be able to access your Dropbox account and files normally through a web browser.

     

    I wish I had a better answer than this, Mike. 

     

Bonnie K.4's avatar
Bonnie K.4
Collaborator | Level 9
3 years ago

So what does this actually mean for us business clients who pay you a monthly fee and have been doing so for years?

 

I don't use the app, I have files synced in Finder. Are you telling me I can no longer drop a file into the folder in Finder to sync something?

 

"Just upgrade your operating system." This is not an actual solution. We use 10.12 because business specific programs can not run on OSs higher than that. My machine works perfectly fine in all regards but because Dropbox has made this stupid decision to cancel support we are going to be stuck. Your solution is for paid clients to shell out $1000s of dollars every few years to buy new Macs when there is nothing wrong with the older ones, which will screw up currently working programs and workflows, just to keep using your app!? Are you serious?

 

leomontenegro's avatar
leomontenegro
Explorer | Level 4
3 years ago

The same problem here. Year signin the app and now I can't use anymore. Do I have to through my mac away???

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi leomontenegro, if you're able to upgrade the OS to a newer version, you'll be able to run the Dropbox desktop application.

     

    If not, you might be able to access the site via the browser, though, bear in mind that access there too might be affected since the newest versions of browsers don't run on the older OS, which is a requirement to access the Dropbox site.

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