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HTDUCK's avatar
HTDUCK
Helpful | Level 6
6 years ago
Solved

Dropbox Won't Start - Stuck on Connecting / Starting

Out of the blue, Dropbox stopped syncing on Monday and now, it won't even connect and gets stuck on starting. It sometimes gives me an error that there is no internet connection (and there is). I've tried reinstalling and restarting and uninstalling and re-installing to no avail. I'm running Catalina 10.15.7.  Both my personal and business accounts are working fine and on my laptop, but not my desktop. I've tried turning off proxy, but that makes no difference either.

 

HELP!

 

Thanks!

desktop
Error Messages
Setting up the apps
  • HTDUCK's avatar
    HTDUCK
    6 years ago

    Hi Walter - None of those things worked. I was however out of the office for a few days and it looks like Dropbox updated to a new version and it now lets me sign in and has re-synced.  It's back working again. Looks like the team at Dropbox fixed whatever was causing the issue. Thanks!

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for posting today LeilaDunningProjects! Let's see what we can do here. 

    As a first step, can you let me know the OS installed on your device? 

    Also, what is the syncing status of the app? 

    Let me know more. 
  • LeilaDunningProjects's avatar
    LeilaDunningProjects
    New member | Level 2
    5 years ago

    Oh, and there is no syncing status, the the dropbox syncing status Icon is going around and it says 'waiting to be linked to an account', but I can't sign in....  catch 22

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hi LeilaDunningProjects!

    It sounds like you're using the beta version of the Dropbox desktop application. 

    I'd suggest you go into your account settings on the Dropbox website and turn Early releases off.

    After that, install one of the stable builds of the Dropbox application.

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