Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

erlendur's avatar
erlendur
Explorer | Level 4
27 days ago

Dropbox won't sync after sleep, I need to force quit File provider.

2 years later...

I have a brand new Mac Mini M4, latest macOS Sequoia 15.5 and up-to-date Dropbox. After sleeping then Dropbox sometimes doesn't sync and I have to do exactly this -- manually locate DropboxFileProvider and Force Quit it. Synching immediately resumes. Nothing else that I've tried works. The Dropbox app claims that there are no sync issues and re-starting that does nothing.

8 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    26 days ago

    Hey erlendur - sorry to hear about this.

    Can you please clarify the version of the Dropbox desktop app as shown in your menu bar

    When you say restarting does nothing, are you referring to the app or the computer? 

  • erlendur's avatar
    erlendur
    Explorer | Level 4
    25 days ago

    224.4.4811 is the version.

    Restarting the app doesn't work. I tried selecting Quit from the menu bar and then starting app again and it had no effect. I also tried adding more images from my phone to Dropbox to see if that would trigger synching of the missing image.

    I didn't try rebooting the computer, I started looking for solutions, found the "force quit DropboxFileProvider" and that worked.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    25 days ago

    Interesting erlendur!

    Can I send you an email, in order for us to have a closer look into this? 

  • erlendur's avatar
    erlendur
    Explorer | Level 4
    25 days ago

    Sure; I presume you have my details in your systems.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    25 days ago

    I just sent you an email erlendur!

    Reply back as soon as possible, and we'll take it from there. Thanks!

  • tobsn's avatar
    tobsn
    New member | Level 2
    18 days ago

    Just to add to this Megan​ - after the 15.5 update, the fileserviced system demon went crazy. Removing and reinstalling dropbox helped but there is definitely an incompatibility after the update is finished. It would randomly make the process run at >100% cpu and flip on the fans on a M4 max...

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    18 days ago

    Hey tobsn, thanks for letting me know about this! 

    Do you still notice the same behavior as we speak?

    If so, can you also let me know the exact version of our app that you're using? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.

    In any case, I'll definitely pass your comments to our team. Keep an eye out, and let me know of any updates!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!