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zx80's avatar
zx80
Helpful | Level 6
3 years ago
Solved

Dropboxcleanup.exe has stopped working - Windows 8.1

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....
desktop
Error Messages
windows
  • sammdesmond's avatar
    sammdesmond
    3 years ago
zx80's avatar
zx80
Helpful | Level 6
3 years ago

Hi Susan,

 

So I was really annoyed by the message and so I'd already done this thing before I posted this message. I should have mentioned it.

 

I renamed the file "Dropboxcleanup.exe" to "Dropboxcleanupold" and the problem went away. I suppose I felt that the new install fixed the problem when maybe it didn't. That said, I can't find this file since I re-installed as per Jay's instructions. It seems to have been deleted. Maybe search for Dropboxleanup.exe and rename it? Or make a new post so the staff here see it and help you.

 

MadamCaptain's avatar
MadamCaptain
Helpful | Level 5
3 years ago

I had to search for the file and found it in an "update" folder. I've renamed it to "DropboxcleanupFails.exe".  Hopefully this will stop the hourly messages, but I wonder what it was intended to cleanup.  It sounds like Dropbox might have a little problem with one of it's update files.  Thanks for the info!  I have a hunch this might just be the bandaid that I need!

  • zx80's avatar
    zx80
    Helpful | Level 6
    3 years ago

    Good luck. Sounds like the location where I found it. It was under c:\users\[user name]\AppData in one of those folders. And I remember it was in the update sub-folder. But that is gone now since I re-installed it. So I don't imagine renaming it is a bad thing in your case. I've had dropbox installed on this machine since 2016 and this has been the only issue.

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