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Forum Discussion

zx80's avatar
zx80
Helpful | Level 6
3 years ago
Solved

Dropboxcleanup.exe has stopped working - Windows 8.1

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....
desktop
Error Messages
windows
  • sammdesmond's avatar
    sammdesmond
    3 years ago
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey cwterry,  sorry to hear about this.

 

Did you try reinstalling the app since you first got this error?

MadamCaptain's avatar
MadamCaptain
Helpful | Level 5
3 years ago

I did reinstall even went back and used the Drop box links. No improvement. Continued to get the failure message until I found the .exe file and renamed it. Haven't seen the message again since.

Susan

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for this update, MadamCaptain.

     

    I'm glad to see that after renaming the .exe file, this message didn't show up again.

     

    However, if you do come across this again, please let us know.

     

    Thanks!

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