Forum Discussion

Helpful | Level 6

3 years ago

Solved

Dropboxcleanup.exe has stopped working - Windows 8.1

I get the popup error message "Dropboxcleanup.exe has stopped working" about once every hour. This has been happening in the last 12 hours so I assume there's been a recent update. I'm on 168.4.4802....

desktop

Error Messages

windows

sammdesmond
3 years ago
Thank you for reporting this issue to us. The engineering team understands the problem and is working on getting a fix deployed. An automatic update that resolves the issues will be installed soon.

So far, we've only seen the problem affecting Windows users on Windows versions 8.1 and earlier who installed Dropbox without administrator privileges. In the meantime, here are 2 different workarounds which will silence the error message from appearing

Option (1) Delete the problematic DropboxCleanup.exe file. This application is not needed for Dropbox on these versions of Windows and deleting it will not cause problems.

Open file explorer, and enter %LocalAppData%\Dropbox\Update\1.3.733.1\ in the address bar.

Click on the DropboxCleanup.exe and delete it

Demo here

Option (2) Reinstall Dropbox with administrator privileges

Process is described in this document. With administrator privileges enabled, the error should stop appearing.

sammdesmond

Dropbox Staff

3 years ago

Thank you for reporting this issue to us. The engineering team understands the problem and is working on getting a fix deployed. An automatic update that resolves the issues will be installed soon.

So far, we've only seen the problem affecting Windows users on Windows versions 8.1 and earlier who installed Dropbox without administrator privileges. In the meantime, here are 2 different workarounds which will silence the error message from appearing

Option (1) Delete the problematic DropboxCleanup.exe file. This application is not needed for Dropbox on these versions of Windows and deleting it will not cause problems.

Open file explorer, and enter %LocalAppData%\Dropbox\Update\1.3.733.1\ in the address bar.

Click on the DropboxCleanup.exe and delete it

Demo here

Option (2) Reinstall Dropbox with administrator privileges

Process is described in this document. With administrator privileges enabled, the error should stop appearing.

Jeremy N.2
Helpful | Level 7
3 years ago
Thank-you! Finally someone has taken notice.

BUT, why has it taken so long to get a proper response? Is there something that any of us users could have done, or should have done, that would have got a proper acknowledgment sooner? This problem's been in discussion for 40 days.

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Dropboxcleanup.exe has stopped working - Windows 8.1

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