Forum Discussion

bellestarr99's avatar
bellestarr99
Explorer | Level 3
3 years ago

error 0x80004002

I've used dropbox for years but today it is a mess. Sent images from my android phone to desktop but they only show up on the webpage not in my library so I can't upload them to a selling website. Tr...
desktop
Error Messages
Setting up the apps
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for this info, bellestarr99.

 

If you have any security programs, like Walter mentioned, can you try to temporarily disable them and see if that helps with the installation?

 

If not, try from this link instead and let us know what happens.

bellestarr99's avatar
bellestarr99
Explorer | Level 3
3 years ago

Nope, firewall off didn't work. I had tried that link a few times already...downloads but won't open per the screenshot.    Was just looking around and now i can see dropbox in my library as being on desktop so I guess I can now access my photos on my laptop to upload.  But it isn't listed as an active app anywhere, no icon. Weird. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi bellestarr99, you mentioned the "iobit uninstaller", have you tried uninstalling directly from the device's Settings > Apps?

     

    Just asking, to check if an uninstall then re-install would help. 

    • bellestarr99's avatar
      bellestarr99
      Explorer | Level 3
      3 years ago

      There is nothing to uninstall...I said the installed dropbox desktop that i've had for years doesn't show up in start or in uninstall as existing. It somehow got uninstalled. I just downloaded and installed a large office program easily so the problem is with the dropbox install icon, not my computer. I have the website and dropbox is still accessible in the library as a program on desktop although it doesn't exist anywhere so I'll adjust to how to use it. When I was searching for help I saw posts going back years about this very problem of not installing. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the additional info, bellestarr99.

         

        You might want to try a more advanced reinstall of the app, which should help in this case.

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