Forum Discussion

kishan_raval's avatar
kishan_raval
New member | Level 2
7 years ago
Solved

Error 0x80096010 while installing on Windows Insider Build 1903

i am having problem while installing dropbox on a new pc with error code 0x80096010, please help me asap, thanks in advance
desktop
Error Messages
Setting up the apps
windows
  • Jay's avatar
    Jay
    7 years ago
    Hang on, I’m noticing a pattern here. 
     
    Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
     
    From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
     
    While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
     
    If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.
  • Jay's avatar
    Jay
    7 years ago
    I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
In order to investigate this matter further, protoror, would it be okay if we message you at the email associated with your forum profile?
protoror's avatar
protoror
Explorer | Level 4
7 years ago

sure

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hang on, I’m noticing a pattern here. 
     
    Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. 
     
    From the articles I’ve checked out, it seems that the 1903 update will be released some time in April, and by then the app should be functioning.
     
    While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 
     
    If you’re not running this version of Windows, let me know what version you’re running by checking it using the steps here.
    • Jim_Di's avatar
      Jim_Di
      Helpful | Level 5
      7 years ago

      but it works after windows update to current version. i just need to reinstall dropbox, and after uninstalling can't install dropbox again.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago
        If you’ve returned to Windows 1803 or 1809, and you’re still unable to install the Dropbox desktop application, did you try all the steps in my previous post with the advanced reinstall?
         
        Do you still get the same error message?
    • Lily C.3's avatar
      Lily C.3
      New member | Level 2
      7 years ago
      Yep.. Seems to be an insider build issue. While the Dropbox application did work fine, the install itself does not, e.g. I upgraded to the newest insider build and had no issues, but I had to format my system, and now I cannot install!
      • Italodancer's avatar
        Italodancer
        Explorer | Level 4
        7 years ago

        I have the same problem with Windows 10 Insider Preview 18329.1. The error message says that Dropbox-Update couldn't be installed due to error code 0x80096010.

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