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GrandDuc's avatar
GrandDuc
Helpful | Level 5
7 years ago
Solved

Error Connection Timed out

All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (...
desktop
Error Messages
Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. 
     
    If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there GrandDuc, sorry to hear that. 
 
Hmm. :thinking: Initially, could you please confirm for me if you’ve tried switching browsers or using incognito? Could you also try navigating directly to another tab on the website such as your Files tab?
 
Any additional info and screenshots (without personal info) of the behavior you’re seeing would be very helpful. Thanks in advance!
GrandDuc's avatar
GrandDuc
Helpful | Level 5
7 years ago

Different browsers, Incognito, different Windows versions on different PCs and the link you posted above, all same result.

ERR_CONNECTION_TIMED_OUT

Here is a Tracert result

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for your swift reply and for the screenshot, GrandDuc. 
     
    I’ve sent you a ticket to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message. 
     
    Looking forward to hearing back from you!
    • GrandDuc's avatar
      GrandDuc
      Helpful | Level 5
      7 years ago

      Would it be possible to send it to a different email address? I don't have access to that email address, it belongs to an actual dropbox user, I am just internal support and don't actually use DropBox.

      • GrandDuc's avatar
        GrandDuc
        Helpful | Level 5
        7 years ago

        I have also now tried bypassing my entire network/firewall. I have connected a Windows 10 machine directly into my ISPs router, using one of my public IPs available to me and I have same result.

        I have no issues accessing any other websites I try, other than www.dropbox.com

        The issue is either my ISP or dropbox.com with packets originating from my ISP network

         

         

    • GrandDuc's avatar
      GrandDuc
      Helpful | Level 5
      7 years ago
      Lusil  a Ă©crit :
      Thanks for your swift reply and for the screenshot, GrandDuc. 
       
      I’ve sent you a ticket to the email address associated with your Community profile so as to further investigate. Please check your inbox for my latest message. 
       
      Looking forward to hearing back from you!

      I responded to your ticket with the one I just opened with support. Check your messages

      • gmurad's avatar
        gmurad
        Explorer | Level 4
        7 years ago

        I'm in Toronto and also having the same issue, only a problem from windows computers but OSX works fine. ISP is Beanfield

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