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GrandDuc's avatar
GrandDuc
Helpful | Level 5
7 years ago
Solved

Error Connection Timed out

All the Windows PCs on my network this morning, regardless of version of Windows receive an ERR_CONNECTION_TIMED_OUT when trying to access www.dropbox.com. The OSX machines are fine. All receive IP (...
desktop
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Setting up the apps
  • Lusil's avatar
    Lusil
    7 years ago
    Hey peeps! Thanks for checking back in here and glad to hear that the issue seems to be resolved for you. 
     
    If the behavior persists for you though, don’t hesitate to give me a nudge and I’ll make sure to get back to you as soon as possible. Thank you! :grin:
gmurad's avatar
gmurad
Explorer | Level 4
7 years ago

I'm in Toronto and also having the same issue, only a problem from windows computers but OSX works fine. ISP is Beanfield

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there gmurad, thanks for raising this with us and sorry to hear that you’re also having the same issue. 
 
I’ve sent you an email at the email address that your Dropbox account is connected to. Please check your inbox for my latest message so that we can have a more in-depth look on this. 
 
Thanks in advance for your reply!
  • gmurad's avatar
    gmurad
    Explorer | Level 4
    7 years ago

    Interesting that all 3 reports here, Data-SoilOptix, GrandLuc and I are from Canada. 

  • sb10's avatar
    sb10
    Explorer | Level 4
    7 years ago

    I have the same problem connecting to www.dropbox.com, dropbox.com (but not help.dropbox.com strangely) on Windows systems. Also from Canada (Quebec)

    • Laptop Win10 updated, 3rd party AV/FW: timing out as above.
    • Desktop Win7 updated, 3rd party AV/FW: timing out as above.
    • Tablet Win10 updated, no 3rd party AV/FW: timing out as above.
    • Tablet Android: no problem.
    • Virtual machine, Linux Mint (with dedicated NIC): no problem.

    (Note: disabling 3rd party AV/FW above doesn't solve the problem)

    Exception: Virtual machine, Win7, not updated since 2016 (testing purposes), on dedicated NIC: no problem connecting.

    A couple of days ago, I got a recent update on both Win10 systems, and  applied april updates on desktop Win7... coincidence?

    /Edit: I'm a home user on DSL, not with "fibrenoire"

    • Arky-Ark's avatar
      Arky-Ark
      New member | Level 2
      7 years ago

      GrandDuc I am also expriencing issues connecting to dropbox. On both browser or the desktop client on windows 10. I am also on Fibrenoire. I have no issue what so ever if i connect through my iphone hotspot (Bell Network). I also hardcode myself to my backup link bypassing fibrenoire network (also on Bell network) and i can connect successfully. Have you opened a ticket with fibrenoire to check if they had anything going on with their routing or other network issue?

       

      • GrandDuc's avatar
        GrandDuc
        Helpful | Level 5
        7 years ago
        Arky-Ark  a écrit :

        GrandDuc I am also expriencing issues connecting to dropbox. On both browser or the desktop client on windows 10. I am also on Fibrenoire. I have no issue what so ever if i connect through my iphone hotspot (Bell Network). I also hardcode myself to my backup link bypassing fibrenoire network (also on Bell network) and i can connect successfully. Have you opened a ticket with fibrenoire to check if they had anything going on with their routing or other network issue?

         

        Yes, I had a ticket open with them yesterday, they found nothing on their network. When it seemed to have returned to normal late in the afternoon I closed that ticket, but the return of service was temporary at best.

        I suspect it has more to do with the network path to DropBox infrastructure and the routers/firewall I am hitting via FibreNoire. My Windows machine at home on Videotron works fine, I tested yesterday. 

         

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