We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Error message on PDF download
Help! I am using DropBox (for downloadable pdf's) with WooCommerce on my website. I'm having an issue today- some people are able to download my product without issue and others are getting an error message 😭 I can't figure out the problem. This product was featured as part of a feature on another website and I'm so embarrassed and frustrated. Does anyone have a suggestion as to a fix ? THANKS !
This is the error message some people are getting-
"Adobe Acrobat Reader could not open 'Spring%20Garden-3.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
Thanks for the useful link FieldsofDaisies!
I was able to preview the shared link with no problem on my browser (I'm using the latest stable version of Chrome) - this makes me think that the problem's root cause stems from something else - not something that we have control over. Perhaps the devices or browsers they're using our outdated? Or even the 3rd party app used to preview these file-type(s)?
As you mentioned Adobe in the error message, can you confirm if they're running the most recent version of their Adobe Acrobat Reader? Have you tried getting in contact with Adobe directly maybe?
On a totally side-note, I loved your work Chenoah - beautiful, creative and very educational!
Let me know of any updates please!
11 Replies
Replies have been turned off for this discussion
Hi FieldsofDaisies,
I think Your issue comes from fact that You try to open web page using Adobe Acrobat Reader (Your link end with 'dl=0'). May be compatibility can be improved if You embed in Your page direct link to the actual pdf file (using link ending 'dl=1').
In particular case, for example: https://www.dropbox.com/s/z8kt6mg7ylc7qfz/Spring%20Garden.pdf?dl=1
