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Michael C.15's avatar
Michael C.15
Helpful | Level 5
3 years ago
Solved

File Provider upgrade is Beta or not?

New Apple MacBook Pro M2. Installed Dropbox, then see a message in the Dropbox app to upgrade to the new Apple File Provider API. There was no mention that this would be a Beta update, but after the ...
desktop
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  • Walter's avatar
    Walter
    3 years ago

    Hey Fabio L., sorry to hear that.

     

    If you rebooted your computer and this persists, could you send us a screenshot so that we can have a visual too?

Michael C.15's avatar
Michael C.15
Helpful | Level 5
3 years ago
Hi. One ticket is https://www.dropbox.com/support/ticket/22504150

It seems like turning off two step verification fixed most or all of these login problems. I can’t believe it’s taken five hours of support chat for me to figure this out on my own. I updated that ticket with a question. Thank you.
Sam DBX's avatar
Sam DBX
Icon for Community Manager rankCommunity Manager
3 years ago

Hi everyone,

 

To clarify, this was a bug that incorrectly displayed the Beta tag to stable users on FP, which we've already resolved. Our following stable release should include the fix. Stay tuned!

 

Thanks,

Sam

  • Fabio L.'s avatar
    Fabio L.
    Experienced | Level 12
    3 years ago

    Hi, this new stable build (181.4.5678) does not solve the problem. I still have the Beta flag on Mac OS 13.5.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Fabio L., sorry to hear that.

       

      If you rebooted your computer and this persists, could you send us a screenshot so that we can have a visual too?

      • Fabio L.'s avatar
        Fabio L.
        Experienced | Level 12
        3 years ago

        It has been fixed after rebooting, thanks!

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