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Forum Discussion
Files and folders have a cloud icon
Hi,
after the last update for Mac, I read about the big changes, especially the location change.
However, what worries me most is the “online-only” feature.
I can read in the last cell of the official Help https://help.dropbox.com/installs/macos-support-for-expected-changes :
Some newly added files will default to online-only.
- Files added to your Dropbox account from another device or that are shared by another user will default to online-only.
Now, is this a permanent decision?
Is there a reason linked to the change in the latest macOS requirements or is this entirely a Dropbox decision?
I have been a Business user for many years and only recently downgraded to the basic plan.
My final question would be: are we stuck with online-only files and folders forever, both on a basic plan and a paid plan?
Or are you just doing this to basic plans in order to get people to pay for the paid plan?
I need to understand as this is a very frustrating change in Dropbox behaviour since many years.
Thank you for explaining
3 Replies
- Hannah
Dropbox Staff
Hey bradipo, thanks for taking the time to write to us.
I understand your concern, so I will try to give you as much info as possible.
Having your files set to online-only, basically means that your files will be present in the Dropbox folder, as always, they just won't be taking up hard drive space.
You can always sync them to your computer, by right-clicking them in the Dropbox folder and choosing "make available offline".
The updated Dropbox for macOS app has been developed to adhere to the requirement as set out by Apple, so this update was introduced to ensure the best possible experience for our macOS users long into the future.
And this will be affecting all macOS users, not just our Basic accounts.
You can read more about this here.
In any case, I will make sure that your feedback is passed along to our team about this.
Let me know if you have any questions.
thanks.
Just to clarify:
If I want to always keep my folders and files available on the disk (offline), all I have to do is to enable it on the right-click menu and select "Make available offline".
is this correct?
if I do this, will this choice remain activated no matter what? Or will it change over time?
