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MartinCasanova's avatar
MartinCasanova
New member | Level 2
24 days ago

Finder context menu missing for Dropbox files on macOS

Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tah...
desktop
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
24 days ago

Hi MartinCasanova​, thanks for posting here today!

First of all, great job troubleshooting this on your end. I did some digging in our system, and I was able to locate your ticket number with our support team.

It looks like one of our agents is already looking into your request. I was also going to suggest an advanced reinstall, but if you're having trouble with that then it'd be better to wait for the agent to reply back to you. I'm suggesting that since all the info you've provided is gathered there, and they have the necessary tools to guide you.

Let me know more, and we'll take it from there!

  • MartinCasanova's avatar
    MartinCasanova
    New member | Level 2
    18 days ago

    Hi, Megan. They still don't know what's the issue (it's been a week). That's why I was trying to see if I was the only user with this issue or if this was something common.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      18 days ago

      Hey MartinCasanova!

      I just checked the email and the agent mentioned that they're going to escalate your case to our specialized team. Hang tight, I understand how important this is for you.

      Thank you for your patience! 

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