Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

john vitale's avatar
john vitale
Explorer | Level 3
2 years ago

Folder path on my computer changed as result of Dropbox update last week.

Can't believe it, but somehow Dropbox changed the path on my computer for some folders after updating Dropbox.  Spent the weekend trying to find file and several hours with support today.  No resolution at this point with open ticket

4 Replies

Replies have been turned off for this discussion
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey john vitale, welcome to our Community! 

     

    You mentioned that you've contacted our Support team already. 

     

    Would you like to share your ticket number reference with me, in order to locate it on my end, and check what was already suggested there? 

     

    Let me know more, and we'll take it from there! 

  • john vitale's avatar
    john vitale
    Explorer | Level 3
    2 years ago

    Of course, and thanks for taking a look...John

     

     

    Ticket #23668424

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey john vitale, thanks for that! 

     

    I just checked, and it seems that the agent working on your case has replied back.

     

    Your case has now been escalated to our Specialized team, in order for them to have a closer look into this. 

     

    Thanks!

  • john vitale's avatar
    john vitale
    Explorer | Level 3
    2 years ago

    Thank you for the update.  I just emailed a screenshot, but it doesn't look good

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!