Forum Discussion

Bholcombe's avatar
Bholcombe
Explorer | Level 3
9 years ago
Solved

Getting an error 400 when using a third party app

I am currently using an app to record lectures and then I upload them to my drop box.  This is the second semester I've done this so I know it works.  This evening when I was trying to upload the rec...
desktop
Setting up the apps
  • Greg-DB's avatar
    Greg-DB
    9 years ago

    Bholcombe If you're receiving this error, it likely indicates that the third party app you're using is still using the now-retired API v1.

     

    If you're not the developer of the app, you'll need to contact them and request an updated version of the app that uses API v2 instead. They can contact us and request an extension for access to API v1 if necessary.

gill5's avatar
gill5
New member | Level 2
9 years ago

How do I know who to contact?  It is the dropbox app on the apple app store.

So what do I do?

 

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago

gill5 You shouldn't be seeing a 'v1_retired' error from the official Dropbox iOS app itself. You may see a warning in the official app when linking the third party app though.

 

In any case, there should be a "Support" link on the App Store page for whichever third party app you're trying to link to/use. That should go to the developer of the app.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!