Headless Ubuntu installation fails with an error message.

Hi SmartOM, thanks for messaging the Community!

As we can't open links for security purposes, could you copy and paste the error log text into your next reply so that we can determine what happened during the startup?

This will help me to assist further!

Hi @Jay

Here it is:
------------------------------------------

bn.BUILD_KEY: Dropbox
bn.VERSION: 198.4.7615
bn.constants.WINDOWS_SHELL_EXT_VERSION: 72
bn.is_frozen: True
machine_id: 4b92f00f-376e-c574-208a-76b16640b0ba
pid: 40856
ppid: 39819
ppid exe: '/usr/bin/bash'
uid: 1001
user_info: pwd.struct_passwd(pw_name='smartadmin', pw_passwd='x', pw_uid=1001, pw_gid=1001, pw_gecos=',,,', pw_dir='/home/smartadmin', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='smartadmin', pw_passwd='x', pw_uid=1001, pw_gid=1001, pw_gecos=',,,', pw_dir='/home/smartadmin', pw_shell='/bin/bash')
euid: 1001
gid: 1001
egid: 1001
group_info: grp.struct_group(gr_name='smartadmin', gr_passwd='x', gr_gid=1001, gr_mem=[])
effective_group_info: grp.struct_group(gr_name='smartadmin', gr_passwd='x', gr_gid=1001, gr_mem=[])
LD_LIBRARY_PATH: None
cwd: '/home/smartadmin'
real_path='/home/smartadmin'
mode=0o40750 uid=1001 gid=1001
parent mode=0o40755 uid=0 gid=0
HOME: '/home/smartadmin'
appdata: '/home/smartadmin/.dropbox/instance1'
real_path='/home/smartadmin/.dropbox/instance1'
mode=0o40700 uid=1001 gid=1001
parent mode=0o40775 uid=1001 gid=1001
dropbox_path: None
not found
parent not found
sys_executable: '/home/smartadmin/.dropbox-dist/dropbox-lnx.x86_64-198.4.7615/dropbox'
real_path='/home/smartadmin/.dropbox-dist/dropbox-lnx.x86_64-198.4.7615/dropbox'
mode=0o100755 uid=1001 gid=1001
parent mode=0o40775 uid=1001 gid=1001
trace.__file__: '/home/smartadmin/.dropbox-dist/dropbox-lnx.x86_64-198.4.7615/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/home/smartadmin/.dropbox-dist/dropbox-lnx.x86_64-198.4.7615/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/tmp'
real_path='/tmp'
mode=0o41777 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8237, in main_startup
File "desktop/dropbox/client/main.py", line 2900, in initialize
File "desktop/dropbox/client/ui/common/uikit.py", line 881, in create_ui_kit
File "<frozen zipimport>", line 259, in load_module
File "desktop/dropbox/client/ui/qt/uikit.py", line 53, in <module>
File "desktop/app/python_overrides.py", line 147, in load_module
ImportError: libglapi.so.0: cannot open shared object file: No such file or directory

Thanks for the information. Could you try the steps in this thread and solution regarding the missing 'libglapi.so.0' file?

Hi @Jay

Its still failing, but this time with another error:

b'!! (Qt:Fatal) This application failed to start because it could not find or load the Qt platform plugin "xcb".\n\nAvailable platform plugins are: xcb.\n\nReinstalling the application may fix this problem.'
corrupted double-linked list

Hey SmartOM, have you also tried performing an advanced re-install by any chance? 

If not, please feel free to give this a go. 

Hi @Megan

Yes I tried that already, didn't work.

Hey SmartOM, in this case can I send you an email in order for us to have a closer look internally?

Yes sure can. Should I write my email here?

No need SmartOM!

I just sent an email to your Community-linked email address.

I'll be happy to see you there, thanks!

Hi Megan, the issue still persists. Also please note this is a headless linux server.