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tsomek's avatar
tsomek
Helpful | Level 6
27 days ago

Hidden Dropbox logs folder is stuck, continually growing bigger, now beyond 300GB

Application Affected (Dropbox app & backup) Device (Optiplex 3060 i5-8500, 16GB RAM, 500GB SSD) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using t...
Dropbox Backup
Storage space
windows
tsomek's avatar
tsomek
Helpful | Level 6
27 days ago

Now I have also just seen that on the dropbox backup website there are two "deleted backups" there, one called 1TB portable (1), the other 4TB.
to clear things up once and for all, I've tried permanently deleting even these.. but it seems to get stuck at the point of the attached screenshot for both..
could the issue be related?

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
26 days ago

Hey tsomek - thanks for the additional information and the screenshot too.

Can you clear your browser's cache and/or try another browser and let us know if you still get the same results?

Also, what is the Dropbox desktop app's exact status at the moment? 

  • tsomek's avatar
    tsomek
    Helpful | Level 6
    26 days ago

    Dear Walter, thank you for your response.

    After more than a week of battling with this, I managed to at least sort out the constant "bloating" of the log folder.

    I persisted and was able to delete all Backups, and permanently deleting any already deleted ones.

    At the moment, the log folder size is reasonable, as no hard disk is being backed up.

    Saying that, I just told dropbox to backup my new SSD again, so I'm just holding my breath, hoping the issue doesn't start anew..

    Any tips?

    Will report back as things progress..

    Many thanks!

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