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RonnB's avatar
RonnB
New member | Level 2
2 months ago

How can I remove one device from my Basic account, in order to add a new one?

I have a basic account and recently bought a new laptop that I want to sync to my account.  I currently have my phone, desktop, and old laptop synced.  Since the standard account only allows 3 devices, how do I remove my old laptop and add my new one?

account access
desktop
Dropbox Basic
Install

2 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey RonnB, thanks for reaching out to us.

    If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here.

    Once the number of connected devices is below 3, you should be able to install and sign into the app on your new PC.

    I hope this helps, but if you need anything else, please let us know.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi RonnB!

    Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

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