Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago
Solved

How can I safely uninstall and reinstall the desktop app without losing files?

I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled...
desktop
Install
Uninstall
  • Hannah's avatar
    Hannah
    2 years ago

    Happy to hear that, Bob!

     

    If you need any help or have questions, we're here for you.

     

    Have a great day!

Bewildered_Bobby's avatar
Bewildered_Bobby
Collaborator | Level 8
2 years ago

Hi Hannah: Thanx for asking.  DropBox.com appears to be working as advertised but I still have more online learning to do. There is plenty of help avail (especially you wonderful staffers at DropBox) so I'm confident abt becoming more productive soon.

 

Less Bewildered Bob

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Happy to hear that, Bob!

 

If you need any help or have questions, we're here for you.

 

Have a great day!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!