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Steve S.77's avatar
Steve S.77
Helpful | Level 6
4 years ago

How do I access my vault?

I am trying to access my vault from the web portal. I look on the left hand scroll window and my vault is grayed out. I cannot interact with it. How do I access my vault?
Dropbox Vault
Setting up the apps
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

DJDW's avatar
DJDW
Explorer | Level 4
3 years ago

I had the same issue -- greyed out vault on website page.  I used Support Chat and it turns out that Google Chrome prevented me from accessing my Vault.  I was encouraged to try a different browser.  I used Microsoft Edge and got into my Vault easily.

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