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Forum Discussion

Jessica D.20's avatar
Jessica D.20
Helpful | Level 6
4 years ago
Solved

How do I disable or remove capture?

How do I disable or remove capture? The screenshot URLs do not work for some reason. I just want to go back to the old dropbox screenshot URLs. I've uninstalled dropbox capture and unchecked/rechecke...
desktop
  • YoucefDropbox's avatar
    YoucefDropbox
    4 years ago

    Hi everyone,

     

    I just wanted to follow up on my message above.

     

    • The 404 error should never happen again. We've deployed the fix. Thank you so much for your help in finding the root cause of this issue
    • dl=1 and raw=1 now work exactly as you requested

    Please let us know if there is anything else you'd like us to add to the Capture links to make them even better.

     

    Thank you so much!

YoucefDropbox's avatar
YoucefDropbox
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hey Jessica,


Super sorry about the confusion. Someone from the team should have let you know but could you try to take a screenshot again now? it should revert back to the old links until the bug fix is successfully deployed.

Thank you very much!

YoucefDropbox's avatar
YoucefDropbox
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Also Jessica, I just got back to you on the other support thread. I can call you today as well to assist you and get this sorted as soon as possible.

 

For the others, could you please share with me an example of a link that didn't unfurl / show preview on Slack? It should work. 

Thank you all for your patience. I will be around here answering your questions. My direct email is youcef@dropbox.com also if you need any other thing.

 

Thank you.

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