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barnetter's avatar
barnetter
New member | Level 2
2 years ago

How do I install Dropbox on my iPad if I already ave an account?

I don’t have an  option to login just to create a new account 

 

5 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    If you put your email in does it then ask for the password?

  • sio_24's avatar
    sio_24
    Explorer | Level 3
    2 years ago
    For support staff
    Login screen does not appear on iPhone app (ver.348.3). Only sign_up screen is desplayed. Would you please check the problem?
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    What happens when you add the email address to the box asking for the email and click next? Does it present a password screen?

  • sio_24's avatar
    sio_24
    Explorer | Level 3
    2 years ago
    Thank you for your reply.
    When I enter a registered address, the next screen displays a screen to create a new account with that address.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi sio_24, I hope you're doing well!

     

    It might sound trivial, but have you ensured there's indeed a Dropbox account linked with the email address you're using in order to sign into the account?

     

    If you use the website, can you log into it without an issue? If yes, then feel free to clarify the OS and Dropbox version you're using on your end. 

     

    Keep me posted!

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