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MysteryMan's avatar
MysteryMan
Explorer | Level 3
2 years ago
Solved

How do I swap to different account on Windows PC?

I am running Windows 10, have the Desktop app installed and have 2 different Dropbox accounts - it is currently set up to access Account1.   For various reasons, I need to stop using this one and...
desktop
Dropbox Basic
Setting up the apps
windows
  • Megan's avatar
    Megan
    2 years ago

    Hey MysteryMan, when you're trying to sign into the app with Account2, are you also connected to the same account online on our website?

     

    I'd suggest you sign out of Account1 both online, and then through the app and then try to connect to Account2 online first, and then see if the app follows. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey MysteryMan, welcome to our Community! 

 

Are both of the accounts individual ones, or is it an individual and a Dropbox Team one? 

 

Generally, the steps that you followed in order to sign out of the app are correct and it should allow you to connect your second Dropbox account. 

 

Did you recently try to uninstall the app at all? 

 

Keep me posted!

  • MysteryMan's avatar
    MysteryMan
    Explorer | Level 3
    2 years ago

    Thanks for reply.

     

    The 2 accounts are totally separate ones - no connection at all.

     

    Yes, as mention in my original post, I have uninstalled and reinstalled the app - reverted to original account with no option to enter new account's credentials!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey MysteryMan, when you're trying to sign into the app with Account2, are you also connected to the same account online on our website?

       

      I'd suggest you sign out of Account1 both online, and then through the app and then try to connect to Account2 online first, and then see if the app follows. 

      • MysteryMan's avatar
        MysteryMan
        Explorer | Level 3
        2 years ago

        Great, that seems to have done the trick!

         

        many thanks

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