We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
How to clear the Dropbox mobile app cache on iPhone/iPad?
Using an iPhone 5C running iOS 9.1 and Dropbox 4.0.4. The iOS Dropbox app itself is only 55.8 MB in size, however my iPhone is reporting that Dropbox is using a total of 300+ MB in Documents and Data. I have zero files marked as "Offline" within the Dropbox app, so the app should not be storing any Documents or Data locally on my iPhone.
I realize the Documents and Data referenced are most likely the result of recent files being cached by the app, but if this is the case, is there any way to manually clear that cache? Or set a limit of cache size? Currently, uninstalling and reinstalling the app is the only solution I've found, which is far from what I'd consider a "solution". I have to uninstall the app, reinstall it, sign in, wait for 2-factor auth code to enter, set up my Passcode again, set up the Camera Upload again...just a horrible overall process just to clear out the cache.
There are other apps which allow you to either set a cache size, or some that include an option to manually clear the cache. Either one of these options would be better than nothing at all.
Just noticed today that there's a new button in Dropbox settings saying Clear cache. So hopefully the problem is now resolved :-)
107 Replies
Replies have been turned off for this discussion
Ik heb een iPhone 5 S en een gratis Dropbox account. Is die knop dan ook zichtbaar? Ik zie de knop helaas :disappointed_relieved: niet!
- Rich
Super User II
Herma wrote:
Ik heb een iPhone 5 S en een gratis Dropbox account. Is die knop dan ook zichtbaar? Ik zie de knop helaas :disappointed_relieved: niet!
Ja, de knop bestaat op de iPhone 5S. Het bevindt zich in Instellingen op het tabblad Account. Of het daadwerkelijk iets doet, staat nog ter discussie.
- Huhh....ik zie de knop echt niet bij Account!
- RichU moet eerst naar Instellingen gaan via het tabblad Account. Tik op het tandwielpictogram boven aan de pagina.
Als je het nog steeds niet ziet, controleer je of je de nieuwste versie van de Dropbox-app gebruikt. - Och ja, toch gevonden.
Bedankt!! it is under the gear-wheel (settings)
- camera upload
-offlinedata
-code
-help
-legal
-app version
- last off (or something like that, I have german set)
- delete search
- HERE: delete cache
I think you will find it
Your Dropbox has a settings button on the personal icon that has clear cache no need to delete and reinstall this frees up your memory easy check it out
Thanks, the problem was already solved
how can I indicate that my problem has been resolved
Check your memory before clearing cache and after by going to settings general
