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Forum Discussion
How to uninstall dropbox on macos w/fileprovider?
The docs say to contact y'all, but I'm not willing to pay for support to just fully uninstall/reinstall. I need out of the beta, as it's regularly spiking to gigabytes (sometimes up to 17GB) of memory usage, when my dropbox doesn't even have a full gigabyte of data in it.
I have no option to exit the beta by way of the typical documented solutions, I believe this is because I used to be on a business plan/using the backup feature, and those have different quirks with respect to opting out of the beta (documented somewhere in y'all's mess of so called customer support/documentation/whatever).
Just let me off this ride, please. Stop messing my computer up with bad tech and not even providing any legitimate uninstall option. Had I known there was no uninstall path, I would've just quit using Dropbox (and paying) before y'all implemented this. It's actively hostile to users, and y'all need to do better by us.
6 Replies
- Hannah
Dropbox Community Moderator
Sorry to see you're having trouble uninstalling the Dropbox desktop app, heartpunk.
Can you let us know what the exact issue is?
If you want to opt out of the beta/early releases of Dropbox, you'll need to turn off the 'early releases' option here; have you tried that yet?
What else have you tried so far?
Let me know and we'll go from there.
I have described multiple issues already. I'll do a bit of redescription, but fundamentally I would just like help with the thing I asked for help with: a full uninstall for Dropbox on macos w/fileprovider. You ignored that request entirely.
It seems I've finally left the beta, despite having no way to opt out of it explicitly. I tried everything documented here and here. There was no opt out option visible when I followed either path.
In any case, the issue of excess memory usage remains; I may have to wait until later today to experience it, but it comes back pretty reliably. I've already described it above; up to 17 gigabytes of memory usage for an account with less than one gigabyte of synced content. I'd like to fully uninstall and reinstall, but this is literally impossible without y'all's assistance, as documented in your own instructions, as linked to in my initial post, and relinked here for convenience. To more precisely specify which section I'm referring, I've included a screenshot of the bit of the instructions telling customers to request assistance in order to be provided instructions how to remove your software from our computer fully.
I'd prefer to get this assistance without having to wait for your app to use more ram than my entire system has again, as this has implications for the life of my SSD by way of excessive swap memory usage, and may literally require me to purchase a new drive substantially sooner.- Hannah
I appreciate the additional info, heartpunk.
I understand you have an issue with CPU spikes, so I would suggest taking a look at this article as well.
If the info there doesn't help, can we send you an email, so we can investigate the issues you're having in more depth?
I didn't mention CPU once. That is not in any way an issue I'm having. It's RAM usage that's an issue. Yes, please email me.
