Forum Discussion

ingrid10's avatar
ingrid10
New member | Level 2
2 years ago

How to update to Dropbox for macOS on File Provider?

I'm having the same issue another user skotov had a few months ago with Dropbox on my new MacBook Pro (running macOS 15.0.1) telling me I'm ineligible for the Dropbox update for macOS on File Provide...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ingrid10, thanks for bringing this to our attention.

 

Do you have any external drives connected to your device at the moment? 

 

And if you hover over your Dropbox icon, which version do you have installed?

 

Let me know and we'll go from there.

LynnDbx's avatar
LynnDbx
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

ingrid10 Hi, I've checked and it looks like you are on a team that has not opted into this update yet. In order to be eligible for the Dropbox update for macOS while on a team, your team's admin must opt-in before any team members can perform the update. Here's more information: https://help.dropbox.com/installs/macos-for-teams. Separately, we'll work on improving the messaging in product to make this more clear.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions