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Lexie2's avatar
Lexie2
New member | Level 2
23 days ago

I can't access my Dropbox account through a web browser.

Device
(Macbook Pro 2019)
Operating System/Browser (if using the web)
(macOS Sequoia 15.7.3)
Dropbox App Version/Browser Version
(Safari version 26.2 (20623.1.14.18.4))

Question or Issue
I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after 2-3 seconds, this image showed up & that's it. I already restarted my Macbook, logged out my account & logged in again, but it's not help.

account access
Error Messages
Web

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    Hi Lexie2, I wanted to chime in and make sure you’re able to access the Dropbox website now. 

    Let us know, if you need more help though.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hi there Lexie2 - sorry to hear you're having issues with this.

    Can you please clear your browser's cache and/or try another browser and let us know if you get the same results?

    Thank you!

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