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israa_abuelezz's avatar
israa_abuelezz
Explorer | Level 4
4 years ago
Solved

I can't disable the backup of my Mac

Hello community,   Please I need urgent help on this, I have mistakably done a backup of my Mac for Dropbox and I can't access my Desktop on my Mac anymore after doing this it says, "Desktop can'...
Delete
Dropbox Backup
Error Messages
  • Megan's avatar
    Megan
    4 years ago

    Hi there, israa_abuelezz, let's try something. Can you follow these steps?

     

    Click the Dropbox icon in your system tray.
    Click your profile picture or initials.
    Click on Preferences.
    Click the Accounts tab.
    Press the "alt+H" keys and at the same time, click the "Reset OS folder locations" button.
    Click Continue to proceed.


    Keep me posted.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi saambampton, I hope you're doing well!

 

When you disabled the feature, did you choose to "leave content in Dropbox"? Are you still able to see the content in your Dropbox folder? 

 

If so, can you try to drag-and-drop those files from the Dropbox folder back to their original folders? 

 

Keep me posted! 

saambampton's avatar
saambampton
Explorer | Level 3
4 years ago

Hello Megan, I tried doing this yesterday, but kept getting greeted with this message - 

 

 

Now, whenever I try and move anything around on my desktop, or place things into folders it brings up another error code - 

 

 

I'm unsure on what to do now, as it would appear that anything that was stored in those folders is now "non-existant". 

 

Any help would be greatly appreciated! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey saambampton, have you tried following these steps by any chance? 

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