Forum Discussion

JRodinSac's avatar
JRodinSac
Explorer | Level 3
9 months ago

I can't install the app on my device. I get an error and the process aborts.

I get an error every time I try to install the app.  I've turned off Defender, downloaded the full installation package and installation still aborts.  Chatbot button isn't working either.  I'm payin...
desktop
Install
JRodinSac's avatar
JRodinSac
Explorer | Level 3
9 months ago

It's my personal PC.  No antivirus or VPN. I've rebooted multiple times and tried an advanced reinstall to no avail.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey JRodinSac!

Could you also send me a screenshot of the message you get on your end when the installation fails? 

Also, is it okay if I send you an email in order for us to have a closer look into this?

  • JRodinSac's avatar
    JRodinSac
    Explorer | Level 3
    9 months ago

    Certainly.  This is what I get:

    I also see these processes are running after I attempt the install:

    My e-mail is [email removed as per Community Guidelines]

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Hi JRodinSac, I just sent you an email! 

      Reply back to me, and we'll take it from there. Thanks a bunch! 📩

      • JRodinSac's avatar
        JRodinSac
        Explorer | Level 3
        9 months ago

        Done!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!