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igobiaza1's avatar
igobiaza1
New member | Level 2
2 years ago

I can't install the desktop app. Download failed verification.

im trying to install the dropbox desktop app on pc and i tried different browsers and used incognito mode but it always tells me the download failed verfication 

i tried to download in incognito with different urls
like dropbox.com/desktop
dropbox.dom/download

i searched my c folder for dropbox and deleted anything there and my control panel doesnt have the dropbox app installed so idk what to do

desktop
Download
Error Messages

2 Replies

  • igobiaza1's avatar
    igobiaza1
    New member | Level 2
    2 years ago

    during instaltion i see it says installing and then a 2nd window shows up and it tells me the download failed verfication

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, igobiaza1, let's jump right into this! 

     

    Would you mind trying once again? But this time I'd like for you to try to download the app using our offline installer here. 

     

    Let me know of the results!

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